Shipping & Returns

 Where do you ship?

We offer complimentary free shipping worldwide on all frames purchased from our website.

How long does an order take to arrive? 

Within the UK, your frames should arrive with you in 3-7 working days. Our couriers are Royal Mail, Parcel Force and DHL.

Insurance

We insure your purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

If you have specified a recipient for delivery purposes other than yourself (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment Edwards Eyewear, and transfer of responsibility in the same way.

On receipt of your goods, please check that the number of boxes received matches the documentation and that the package is not damaged, wet or tampered with in any way. If you do notice anything unusual about your order please notify us immediately by email to edward.solomons@edwardseyewear.com stating the nature of the problem.

Taxes and Duties

All customers purchasing in the UK will be charged VAT. For all purchases that are delivered outside the UK we do not include any VAT or local import charges. The purchaser is responsible for any additional charges that may be required at the request of their local import and customs governing body.



Please note, unfortunately we have no control over such charges, nor are we able to predict these possible additional charges. If you do require any further information regarding these charges, please contact your local customs office before placing your order.

Warranty & Returns

Edwards Eyewear is pleased to offer a 1 year guarantee against manufacturing defects, on all our products. Please note that damage caused by misuse or as a result of reasonable or normal wear and tear are not covered by this guarantee.

All of our products are checked and packed by hand but in the unlikely event that you find your product to be faulty, please contact us immediately by email to and our Customer Care team will respond within 48 hours.

If it the frame cannot be repaired or the same product is not available, you are entitled to a full refund i.e the purchase price and original delivery charges.

What items are eligible for return?

All customers can return  products within 14 days from the date you receive them. Simply message us for a returns label and drop your parcel off at your local post office, making sure everything is in its original condition including packaging. Don’t forget to keep hold of your proof of postage receipt. Edwards Eyewear do no accept any responsibility for any returned products lost in transit.

Once we have received and checked your item(s), we will issue your refund via your original payment method within 10 days

We are unable to accept any returns where the product has been damaged or an element of packaging is missing.

Prescription eyewear or bespoke products cannot be returned.

How much is the return shipping fee? 

Returns are free when you use our prepaid return shipping label. Simply repackage the item, affix the label you returned in the original package, and send it back to us. . Don’t forget to keep hold of your proof of postage receipt. Edwards Eyewear do no accept any responsibility for any returned products lost in transit.